Return Policy

Return & Refund Policy

Thanks for shopping at VI-Telometry LLC.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 10 calendar days to return an item from the date you received it. If you have already opened or partially used a product that you received from us, refunds are available if used within recommended guidelines (40 pills or more must be remaining in the bottle). If more than 10 calendar days post receiving product have passed, refunds are given on a per order approval and a 15% restock fee will be subtracted from the product refund amount.

Please email us at info@vitelometry.com to request for a return merchandise authorization (RMA) number. This number must appear on your return label. Return postage is the responsibility of the customer, unless the problem is our fault which will be determined at the time you obtain your RMA number.

Returns are to be sent to:

VI-Telometry LLC
20 Cedar Boulevard, Suite 300
Pittsburgh, PA 15228

Refunds

Please note that once we put a refund through on average it takes between 7 and 10 business days for it to show up in your account.
Specifics
• Damaged Products or partially opened products must be received by us before any refunds.
• Shipping Charges will not be refunded, except in the case of damaged products.
• All problems with orders must be reported within 72 hours upon receiving them.
You are required to ship product(s) back to VI-Telometry LLC in original packaging

Contact Us

If you have any questions on how to return your item to us, contact us via email at info@vitelometry.com

Download Sample Return Form